Our Leadership

  • Jim Strum CEO headshot
    Jim Sturm

    President | Chief Executive Officer

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  • Bill Swift CTO Headshot
    Bill Swift

    Executive Vice President | Chief Technology Officer

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  • David Mellinger CFO Headshot
    David Mellinger

    Executive Vice President | Chief Financial Officer

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  • Kats Murakami Global Business Development Headshot
    Kats Murakami

    Executive Vice President | Global Business Development

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  • Don Smith CAO Headshot
    Don Smith

    Senior Vice President | Chief Analytics Officer

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  • Nicole Fleiner SVP Headshot
    Nicole Fleiner

    Senior Vice President | Client Services

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  • Kristen Dearing Marketing Director Headshot
    Kristen Dearing

    Senior Vice President | Chief Sales Officer

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  • Nori Kawazu Global Business Development Headshot
    Nori Kawazu

    Senior Vice President | Global Business Development

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  • Robert Owen CIO Headshot
    Robert Owen

    Senior Vice President | Technology Services | CIO

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  • Melody Mitchem SVP Headshot
    Melody Mitchem

    Senior Vice President | Talent Management

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  • Jim Huppenthal

    Senior Vice President | Creative Services

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  • Jill Goran

    Senior Vice President | Group Creative Director

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  • John Pedini

    Senior Vice President | Program Management

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  • Heidi Potthoff

    Senior Vice President | Client Services

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  • Jennifer Carlile

    Senior Vice President | Professional Services

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a Division of Nomura Research Institute
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214.760.8700

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The Forrester Wave™: Customer Loyalty Solutions for Large Organizations, Q1 2016

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